Our services
A question, an appointment, or a day at the hospital. Choose the support you need, and understand the details before you begin.
01 / Our services
Understand the practical options around your care and what your next step could look like.
A practical outline of options, preparation requirements and the next steps to confirm.
02 / Our services
Bring the moving parts together, with appointments and preparation kept in clear view.
An agreed appointment plan, a preparation checklist and a named coordination contact.
03 / Our services
Have someone alongside you for communication, hospital navigation, and the details of the day.
The agreed on-site support, organized documents and a clear handover of outstanding practical steps.
Clear from the start
Share your situation, preferred dates, language and the help you are looking for.
Review the scope, practical options and fees before confirming your service.
Confirm appointments, required documents, your contact and meeting arrangements.
Receive the agreed support and leave with your documents and next steps organized.
Before you confirm
Your service confirmation should make these details easy to understand.
Confirm the tasks, hospital or campus, date, language and duration.
Review our service fee separately from hospital and third-party charges.
Agree on rescheduling, cancellation, overtime and extra work before the visit.
Know your coordination contact and how to raise a question or service concern.
Share the help you need, the dates and the location. We’ll clarify the available scope and quote before you commit.
Provider availability and location coverage are confirmed individually. Medical fees are determined by the hospital.Illustrative service scenarios
You need help booking, preparing records and finding your way on the day.
You want a companion for a specific hospital visit and language needs.
You need help keeping appointments, reports and practical next steps together.
Common questions
Yes, you can inquire about accompaniment on its own. Share the hospital and campus, date, language and the support you need so availability and scope can be confirmed.
No. The service is for international patients planning a visit to China and for foreigners already living, working, studying or travelling here.
Tell us the language pair and the tasks involved. We confirm the support and personnel before the visit. Everyday assistance, medical interpretation and document translation are different tasks and are agreed accordingly.
Waiting time and overtime arrangements are clarified in your service confirmation. If the visit takes longer than planned, we discuss the change and any additional work with you before extending the agreed service.
The quote depends on the agreed work, location, language, duration and scheduling. Hospital fees are separate. We clarify what is included and how changes or overtime are handled before confirmation.
No. We provide information and practical coordination. Your licensed healthcare team is responsible for diagnosis, treatment advice and medical decisions with you.
Tell us where you are in your journey. We’ll help you understand what to arrange next.